Mistreatment in the workplace : prevention and resolutions for managers and organizations / Julie B. Olson-Buchanan and Wendy R. Boswell.
Material type:
- text
- computer
- online resource
- 9781444310818
- 144431081X
- 9781444310801
- 1444310801
- 128213941X
- 9781282139411
- 1405177136
- 9781405177139
- 1405177144
- 9781405177146
- 658.3/15 22
- HD7261 .O635 2009
Includes bibliographical references (pages 179-191) and indexes.
Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations; Table of Contents; Dedication; Series Editor's Preface; Preface; Chapter 1: Introduction; Chapter 2: Concluding Mistreatment; Chapter 3: Workplace Scanning for Potential, Nascent, and Existent Mistreatment Issues; Chapter 4: Preventing Mistreatment through Workplace Practices; Chapter 5: Getting Started on Designing Effective Dispute Resolution Systems; Chapter 6: Dispute Resolution System Options; Chapter 7: Contemporary Best Practices: State-of-the-Art Dispute Resolution Systems.
Chapter 8: Evaluating, Modifying, and Learning from Dispute Resolution SystemsChapter 9: Repairing or Addressing the Disputants' Relationship; Chapter 10: Mistreatment Prevention and Resolution -- The Big Picture; Notes; Further Reading and References; Author Index; Subject Index.
This book integrates findings from research and practice to identify practical, evidence-based recommendations for preventing and fully addressing systemic workplace mistreatment.; Focuses on the recursive effects of mistreatment in organizations and how individual and organizational well-being can be enhanced by carefully-designed policies and procedures.; Creates a complete picture by bringing together relevant research from fragmented fields such as organizational psychology, labour relations and labour economics.; Enables readers to identify best practices for resolving mistreatment occurr.
Print version record.
John Wiley and Sons Wiley Online Library: Complete oBooks
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