Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven.
Material type:
- text
- computer
- online resource
- General
- 9781119197287
- 1119197287
- 9780470327982
- 0470327987
- 9781118045268
- 1118045262
- 6611381724
- 9786611381721
- 1281381721
- 9781281381729
- Total quality management in government
- Administrative agencies -- Management -- Evaluation
- Nonprofit organizations -- Management -- Evaluation
- Benchmarking (Management)
- Performance standards
- Organizational effectiveness -- Measurement
- Benchmarking
- Qualit�e totale dans l'administration publique
- Administration publique -- Gestion -- �Evaluation
- Associations sans but lucratif -- Gestion -- �Evaluation
- �Etalonnage concurrentiel
- Rendement au travail -- Normes
- Efficacit�e organisationnelle -- Mesure
- POLITICAL SCIENCE -- Public Affairs & Administration
- Administration publique
- Organisations non lucratives
- Evaluation
- Analyse co�ut-efficacit�e
- Contr�ole de qualit�e
- Administrative agencies -- Management -- Evaluation
- Benchmarking (Management)
- Nonprofit organizations -- Management -- Evaluation
- Organizational effectiveness -- Measurement
- Performance standards
- Total quality management in government
- Balanced Scorecard
- Nonprofit-Bereich
- Balanced Scorecard
- Kvalitetskontroll
- Resultatanalys
- Tj�anstekvalitet
- 352.3/57 22
- JF1525.T67 N58 2008eb
- QQ 000
Includes bibliographical references and index.
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward
Print version record.
Copyright � John Wiley and Sons 2008
Copyright � John Wiley & Sons 2008
English.
John Wiley and Sons Wiley Online Library: Complete oBooks
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