Balanced scorecard step-by-step for government and nonprofit agencies /
Niven, Paul R.
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. - 2nd ed. - Hoboken, N.J. : J. Wiley & Sons, �2008. - 1 online resource (xvii, 365 pages) : illustrations - Listen Alaska. .
Includes bibliographical references and index.
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward
English.
9781119197287 1119197287 9780470327982 0470327987 9781118045268 1118045262 6611381724 9786611381721 1281381721 9781281381729
9786611381721 9781118045268
OverDrive, Inc. http://www.overdrive.com EB2177B3-FBDD-4F34-9362-0053AE22E43D OverDrive, Inc. http://www.overdrive.com
GBA817708 bnb
1060966484 DE-101 014519399 Uk
Total quality management in government.
Administrative agencies--Management--Evaluation.
Nonprofit organizations--Management--Evaluation.
Benchmarking (Management)
Performance standards.
Organizational effectiveness--Measurement.
Benchmarking
Qualit�e totale dans l'administration publique.
Administration publique--Gestion--�Evaluation.
Associations sans but lucratif--Gestion--�Evaluation.
�Etalonnage concurrentiel.
Rendement au travail--Normes.
Efficacit�e organisationnelle--Mesure.
POLITICAL SCIENCE--Public Affairs & Administration.
Administration publique.
Organisations non lucratives.
Evaluation.
Analyse co�ut-efficacit�e.
Contr�ole de qualit�e.
Administrative agencies--Management--Evaluation
Benchmarking (Management)
Nonprofit organizations--Management--Evaluation
Organizational effectiveness--Measurement
Performance standards
Total quality management in government
Balanced Scorecard
Nonprofit-Bereich
Balanced Scorecard.
Kvalitetskontroll.
Resultatanalys.
Tj�anstekvalitet.
dissertations.
Academic theses
Academic theses.
Th�eses et �ecrits acad�emiques.
JF1525.T67 / N58 2008eb
352.3/57
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven. - 2nd ed. - Hoboken, N.J. : J. Wiley & Sons, �2008. - 1 online resource (xvii, 365 pages) : illustrations - Listen Alaska. .
Includes bibliographical references and index.
Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
"The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations."--Chapter Two. The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward
English.
9781119197287 1119197287 9780470327982 0470327987 9781118045268 1118045262 6611381724 9786611381721 1281381721 9781281381729
9786611381721 9781118045268
OverDrive, Inc. http://www.overdrive.com EB2177B3-FBDD-4F34-9362-0053AE22E43D OverDrive, Inc. http://www.overdrive.com
GBA817708 bnb
1060966484 DE-101 014519399 Uk
Total quality management in government.
Administrative agencies--Management--Evaluation.
Nonprofit organizations--Management--Evaluation.
Benchmarking (Management)
Performance standards.
Organizational effectiveness--Measurement.
Benchmarking
Qualit�e totale dans l'administration publique.
Administration publique--Gestion--�Evaluation.
Associations sans but lucratif--Gestion--�Evaluation.
�Etalonnage concurrentiel.
Rendement au travail--Normes.
Efficacit�e organisationnelle--Mesure.
POLITICAL SCIENCE--Public Affairs & Administration.
Administration publique.
Organisations non lucratives.
Evaluation.
Analyse co�ut-efficacit�e.
Contr�ole de qualit�e.
Administrative agencies--Management--Evaluation
Benchmarking (Management)
Nonprofit organizations--Management--Evaluation
Organizational effectiveness--Measurement
Performance standards
Total quality management in government
Balanced Scorecard
Nonprofit-Bereich
Balanced Scorecard.
Kvalitetskontroll.
Resultatanalys.
Tj�anstekvalitet.
dissertations.
Academic theses
Academic theses.
Th�eses et �ecrits acad�emiques.
JF1525.T67 / N58 2008eb
352.3/57