000			03057nam a2200433Ii 4500
001			9781789739459
003			UtOrBLW
005			20240220124026.0
006			m o d
007			cr un|||||||||
008			190920t20192019enk o 001 0 eng d
020			_a9781789739459 (e-book)
020			_a9781789739473 (ePUB)
040			_aUtOrBLW _beng _erda _cUtOrBLW
050		4	_aHF5548.85 _b.E93 2019
072		7	_aKJMV7 _2bicssc
072		7	_aBUS043000 _2bisacsh
080			_a658.3
082	0	4	_a158.7 _223
245	0	0	_aExamining the role of well-being in the marketing discipline / _cedited by Pamela L. Perrewé and Peter D. Harms.
264		1	_aBingley, U.K. : _bEmerald Publishing Limited, _c2019.
264		4	_c©2019
300			_a1 online resource (xvii, 165 pages) ; _ccm.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
490	1		_aResearch in occupational stress and well being, _x1479-3555 ; _vvolume 17
500			_aIncludes index.
520			_aVolume 17 of Research in Occupational Stress and Well Being is focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing, sales, and customers. We have 7 chapters devoted to critical topics such as internal selling, stress at the consumer-employee interface, how leaders can affect the customer experience, and the unique stressors associated with being a persuasion agent. Further, we have two comprehensive empirical reviews of topics in this domain. The first examines the degree to which positive psychology constructs relate to sales performance. The second examines customer mistreatment towards employees and how it impacts their well-being. The final chapter takes a more practitioner perspective and examines the importance of taking into account stress tolerance when selecting and training sales personnel. The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well-being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Questions of work stress and well-being span many disciplines and many specialized journals. One of the virtues of this series has been to provide a multidisciplinary and international platform that gives a thorough and critical assessment of knowledge, and major gaps in knowledge, on occupational stress and well-being.
650		0	_aJob stress.
650		0	_aWell-being.
650		7	_aBusiness & Economics _xMarketing _xGeneral. _2bisacsh
650		7	_aSales & marketing management. _2bicssc
700	1		_aPerrewé, Pamela L., _eeditor.
700	1		_aHarms, Peter D., _eeditor.
776			_z9781789739466
830		0	_aResearch in occupational stress and well being ; _vv.17. _x1479-3555
856	4	0	_uhttps://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201917
999			_c8708 _d8708