000			03976cam a2200577Ii 4500
001			9780429325205
003			FlBoTFG
005			20240213122829.0
006			m o d
007			cr cnu|||unuuu
008			201214s2021 enk o 000 0 eng d
040			_aOCoLC-P _beng _erda _epn _cOCoLC-P
020			_a9780429325205 _q(electronic bk.)
020			_a0429325207 _q(electronic bk.)
020			_a9781000296754 _q(ePub ebook)
020			_a100029675X
020			_a9781000296594 _q(PDF ebook)
020			_a1000296598
020			_a9781000296679 _q(electronic bk. : Mobipocket)
020			_a1000296679 _q(electronic bk. : Mobipocket)
020			_z9780367343521
020			_z9780367343545 (hbk.)
024	8		_a10.4324/9780429325205 _2doi
035			_a(OCoLC)1226710360
035			_a(OCoLC-P)1226710360
050		4	_aTX911.3.M27
072		7	_aBUS _x081000 _2bisacsh
072		7	_aBUS _x090000 _2bisacsh
072		7	_aKNSJ _2bicssc
082	0	4	_a647.94068 _223
100	1		_aBusulwa, Richard, _d1980- _eauthor.
245	1	0	_aHospitality management and digital transformation : _bbalancing efficiency, agility and guest experience in the era of disruption / _cRichard Busulwa, Nina Evans, Aaron Oh and Moon Kang.
264		1	_aOxon ; _aNew York : _bRoutledge, _c2021.
300			_a1 online resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
490	1		_aBusiness and digital transformation
520			_aHospitality managers are at a critical inflection point. Digital technology advancements are ramping up guest expectations and introducing nontraditional competitors that are beginning to disrupt the whole industry. The hospitality managers whose organizations are to thrive need to get their organizations into a position where they can effectively leverage digital technologies to simultaneously deliver breakthroughs in efficiency, agility, and guest experience. Hospitality Management and Digital Transformation is a much-needed guidebook to digital disruption and transformation for current and prospective hospitality and leisure managers. The book: Explains digital technology advancements, how they cause disruption, and the implications of this disruption for hospitality and leisure organizations. Explains the digital business and digital transformation imperative for hospitality and leisure organizations. Discusses the different digital capabilities required to effectively compete as a digital business. Discusses the new and/or enhanced roles hospitality and leisure managers need to play in effecting the different digital capabilities, as well as the competencies required to play these roles. Discusses how hospitality and leisure managers can keep up with digital technology advancements. Unpacks more than 36 key digital technology advancements, discussing what they are, how they work, and how they can be implemented across the hospitality and leisure industry. This book will be useful for advanced undergraduate and postgraduate students studying strategic management, IT, information systems, or digital business-related courses as part of degrees in hospitality and leisure management; as well as practitioners studying for professional qualifications.
588			_aOCLC-licensed vendor bibliographic record.
650		0	_aHospitality industry _xManagement.
650		0	_aHospitality.
650		0	_aStrategic planning.
650		7	_aBUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism _2bisacsh
650		7	_aBUSINESS & ECONOMICS / E-Commerce / General (see also COMPUTERS / Electronic Commerce) _2bisacsh
700	1		_aEvans, Nina, _eauthor.
700	1		_aOh, Aaron, _eauthor
700	1		_aKang, Moon, _eauthor
856	4	0	_3Taylor & Francis _uhttps://www.taylorfrancis.com/books/9780429325205
856	4	2	_3OCLC metadata license agreement _uhttp://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
999			_c5519 _d5519