000 03276cam a22005538i 4500
001 9780429320750
003 FlBoTFG
005 20240213122829.0
006 m o d
007 cr |||||||||||
008 200227s2020 nyu ob 001 0 eng
040 _aOCoLC-P
_beng
_erda
_cOCoLC-P
020 _a9780429320750
_q(ebook)
020 _a0429320752
_q(ebook)
020 _a9781000075342
_q(electronic bk. : Mobipocket)
020 _a1000075346
_q(electronic bk. : Mobipocket)
020 _a9781000075366
_q(electronic bk. : EPUB)
020 _a1000075362
_q(electronic bk. : EPUB)
020 _a9781000075328
_q(electronic bk. : PDF)
020 _a100007532X
_q(electronic bk. : PDF)
020 _z9780367336059
_q(hbk)
020 _z9780367336035
_q(pbk)
035 _a(OCoLC)1143838860
035 _a(OCoLC-P)1143838860
050 0 0 _aHD62.17
072 7 _aBUS
_x087000
_2bisacsh
072 7 _aBUS
_x103000
_2bisacsh
072 7 _aBUS
_x042000
_2bisacsh
072 7 _aKJMV5
_2bicssc
082 0 0 _a658.5/3
_223
100 1 _aMaleyeff, John,
_d1955-
_eauthor.
245 1 0 _aService science :
_banalysis and improvement of business processes /
_cJohn Maleyeff.
264 1 _aNew York, NY :
_bRoutledge,
_c2020.
300 _a1 online resource
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bn
_2rdamedia
338 _aonline resource
_bnc
_2rdacarrier
520 _a"To remain relevant in today's world, practitioners should presume that they have two jobs: first, to do their work effectively so that they provide value to the organization; second, to improve how the work is done so that their organization remains competitive. This book offers clear guidance to excel at this ubiquitous second job. Informed by an appreciation that most personnel that work in any firm, even firms that are manufacturing-oriented, routinely provide services as a key element of their jobs, this book explains how to provide and improve internal customer service, regardless of industry or role. It illustrates the common features, or service process 'DNA,' while providing a diverse set of examples to enhance understanding. Written by a pioneer in the development of principles and methodologies that address services in a structured and distinctive manner, this book stresses that service processes are distinctly different from manufacturing processes. Rigorous and practical, this book will appeal to students and professionals alike, in business, hospitality, industrial management, public health, and other fields. Online resources include Excel files that act as templates to help with quantitative analysis routines"--
_cProvided by publisher.
588 _aOCLC-licensed vendor bibliographic record.
650 0 _aWorkflow
_xManagement.
650 0 _aReengineering (Management)
650 0 _aBusiness planning.
650 0 _aOrganizational effectiveness.
650 0 _aConsumer satisfaction.
650 7 _aBUSINESS & ECONOMICS / Production & Operations Management
_2bisacsh
650 7 _aBUSINESS & ECONOMICS / Management Science
_2bisacsh
856 4 0 _3Taylor & Francis
_uhttps://www.taylorfrancis.com/books/9780429320750
856 4 2 _3OCLC metadata license agreement
_uhttp://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
999 _c5511
_d5511