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_aD88F8A6D-E49D-4828-9461-4819C6A8075D _bOverDrive, Inc. _nhttp://www.overdrive.com |
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| 049 | _aMAIN | ||
| 245 | 0 | 0 |
_aMeasurement madness : _brecognizing and avoiding the pitfalls of performance management / _cDina Gray, Pietro Micheli, Andrey Pavlov. |
| 264 | 1 |
_aChichester, West Sussex : _bWiley, _c2014. |
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| 300 | _a1 online resource | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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_aonline resource _bcr _2rdacarrier |
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| 520 |
_a"The ultimate guide to performance management and how to avoid the often bizarre unintended consequences of KPIsThe results of well-intended performance measurement are sometimes bizarre and bewildering. World leaders in business performance, the authors of Measurement Madness have amassed a wealth of real-life business stories, producing this timely how-to guide for avoiding the unintended consequences that come from measuring people, processes and organizations. Measurement Madness is a lively and informative take on this topical subject. Peppered with anecdotal evidence, it uses case studies to reveal some of the more outrageous and unexpected outcomes of KPIs, but also to show what performance management success looks like. Management theories are used to underline types of behavior and, most importantly, how they can be anticipated. This book gives you guiding principles for avoiding common pitfalls, such as setting the wrong performance targets and measuring what is easy rather than what is useful. It provides reliable, practical advice demonstrating how to create meaningful performance measurement. Authors are from the world-leading Business Performance team at Cranfield University in the U.K. which has a world-renowned reputation for close partnerships with industry Case studies include U.S., U.K., and international examples of performance management from real business stories Ironically, Measurement Madness might just be the key to saving your sanity for the next round of performance management"-- _cProvided by publisher |
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| 504 | _aIncludes bibliographical references and index. | ||
| 588 | 0 | _aPrint version record and CIP data provided by publisher. | |
| 505 | 0 | _aIntroduction. The Road to Insanity -- Performance and Measurement -- Performance Measurement. Measurement for Measurement's Sake -- All I Need is the Right Measure! -- Comparing Performance -- Performance Management. Target Turmoil -- Gaming and Cheating -- Hoping for A Whilst Rewarding B -- Failing Rewards and Rewarding Failure -- Conclusions. Will Measurement Madness Ever be Cured? | |
| 590 |
_aJohn Wiley and Sons _bWiley Online Library: Complete oBooks |
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| 650 | 0 |
_aPerformance _xManagement. |
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| 650 | 0 |
_aPerformance _xMeasurement. |
|
| 650 | 0 |
_aPerformance technology _xManagement. |
|
| 650 | 6 |
_aRendement au travail _xGestion. |
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| 650 | 7 |
_aBUSINESS & ECONOMICS _xAccounting _xManagerial. _2bisacsh |
|
| 650 | 7 |
_aPerformance _xManagement _2fast |
|
| 650 | 7 |
_aPerformance _xMeasurement _2fast |
|
| 700 | 1 | _aGray, Dina. | |
| 700 | 1 |
_aMicheli, Pietro, _d1978- |
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| 700 | 1 |
_aPavlov, Andrey, _d1981- |
|
| 776 | 0 | 8 |
_iPrint version: _tMeasurement madness. _dChichester, West Sussex : Wiley, 2014 _z9781119970705 _w(DLC) 2014020919 |
| 856 | 4 | 0 | _uhttps://onlinelibrary.wiley.com/doi/book/10.1002/9781119960522 |
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