000 06425cam a2200997 a 4500
001 ocn699490371
003 OCoLC
005 20240523125533.0
006 m o d
007 cr cnu---unuuu
008 110131s2011 njua o 001 0 eng d
040 _aN$T
_beng
_epn
_cN$T
_dYDXCP
_dE7B
_dOCLCQ
_dCOO
_dREDDC
_dOCLCQ
_dCDX
_dOCLCQ
_dOCLCF
_dOCLCQ
_dNLGGC
_dTEFOD
_dB24X7
_dEBLCP
_dDEBSZ
_dMHW
_dMERUC
_dIDEBK
_dDEBBG
_dTEFOD
_dDG1
_dOCLCQ
_dAZK
_dZ5A
_dMOR
_dLIP
_dPIFAG
_dZCU
_dOCLCQ
_dU3W
_dOCLCQ
_dSTF
_dWRM
_dCOCUF
_dICG
_dINT
_dVT2
_dOCLCQ
_dWYU
_dOCLCQ
_dDKC
_dOCLCQ
_dOCLCO
_dOCLCQ
_dUHL
_dOCLCQ
_dUKCRE
_dBOL
_dINARC
_dUKAHL
_dOCLCQ
_dOCLCO
_dOCLCQ
_dOCLCO
015 _aGBB098468
_2bnb
016 7 _a015629723
_2Uk
019 _a759581723
_a770868535
_a792935815
_a795894898
_a817089642
_a889021964
_a961683283
_a962669002
_a988407825
_a991923491
_a992824474
_a1037742180
_a1038589574
_a1055337236
_a1058301970
_a1065073756
_a1081282324
_a1113260723
_a1114396899
_a1153462919
_a1195034876
020 _a9781119200406
_q(electronic bk.)
020 _a1119200407
_q(electronic bk.)
020 _a9781118007631
_q(electronic bk.)
020 _a1118007638
_q(electronic bk.)
020 _a9781118007648
_q(ebk)
020 _a1118007646
_q(ebk)
020 _a9781118007655
_q(ebk)
020 _a1118007654
_q(ebk)
020 _a1280751053
020 _a9781280751059
020 _z9780470637708
020 _z0470637706
029 1 _aAU@
_b000053266369
029 1 _aAU@
_b000055750773
029 1 _aCHNEW
_b000937210
029 1 _aCHVBK
_b480175179
029 1 _aDEBBG
_bBV041908686
029 1 _aDEBBG
_bBV043392713
029 1 _aDEBBG
_bBV044154850
029 1 _aDEBSZ
_b397001258
029 1 _aDEBSZ
_b423206141
029 1 _aDEBSZ
_b484998374
029 1 _aNZ1
_b14255790
029 1 _aNZ1
_b15878676
035 _a(OCoLC)699490371
_z(OCoLC)759581723
_z(OCoLC)770868535
_z(OCoLC)792935815
_z(OCoLC)795894898
_z(OCoLC)817089642
_z(OCoLC)889021964
_z(OCoLC)961683283
_z(OCoLC)962669002
_z(OCoLC)988407825
_z(OCoLC)991923491
_z(OCoLC)992824474
_z(OCoLC)1037742180
_z(OCoLC)1038589574
_z(OCoLC)1055337236
_z(OCoLC)1058301970
_z(OCoLC)1065073756
_z(OCoLC)1081282324
_z(OCoLC)1113260723
_z(OCoLC)1114396899
_z(OCoLC)1153462919
_z(OCoLC)1195034876
037 _a56383DE0-6F70-4DB8-9406-B5A922CEF679
_bOverDrive, Inc.
_nhttp://www.overdrive.com
050 4 _aHF5415.5
_b.C6225 2011eb
072 7 _aBUS
_x018000
_2bisacsh
082 0 4 _a658.8/12
_222
049 _aMAIN
100 1 _aCollier, Marsha.
245 1 4 _aThe ultimate online customer service guide :
_bhow to connect with your customers to sell more! /
_cMarsha Collier.
260 _aHoboken, N.J. :
_bWiley,
_c�2011.
300 _a1 online resource (iv, 252 pages) :
_billustrations
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
340 _gpolychrome.
_2rdacc
_0http://rdaregistry.info/termList/RDAColourContent/1003
347 _atext file
_2rdaft
_0http://rdaregistry.info/termList/fileType/1002
520 _a"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "Happy Birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line. Attract new customers through your online presence. Achieve higher GMS (Gross Merchandise Sales) with quality customer service. Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide"--
_cProvided by publisher
588 0 _aPrint version record.
505 0 _aThe Ultimate Online Customer Service Guide: How to connect with your customers to sell more!; Contents; Introduction; 1: The Art of Customer Service; 2: Quality Real-World, Small-Business Customer Service; 3: Using Your Web Site to Connect with Your Customer; 4: Developing a Blog to Engage Customers; 5: Connecting with Your Customers Where They Play; 6: Microblogging for Service, Fun, and Profit; 7: Checking Out Where Customers Review Your Business; 8: Knowing Your Customers' Expectations: How to Connect; 9: Platforms to Enhance the Experience; 10: Engaging Your Employees as Brand Ambassadors.
590 _aJohn Wiley and Sons
_bWiley Online Library: Complete oBooks
650 0 _aCustomer services.
650 0 _aInternet marketing.
650 0 _aSocial media.
650 2 _aSocial Media
650 6 _aService �a la client�ele.
650 6 _aMarketing sur Internet.
650 6 _aM�edias sociaux.
650 7 _asocial media.
_2aat
650 7 _aBUSINESS & ECONOMICS
_xCustomer Service.
_2bisacsh
650 7 _aCustomer services
_2fast
650 7 _aInternet marketing
_2fast
650 7 _aSocial media
_2fast
776 0 8 _iPrint version:
_aCollier, Marsha.
_tUltimate online customer service guide.
_dHoboken, N.J. : Wiley, �2011
_z9780470637708
_w(DLC) 2010036020
_w(OCoLC)656770570
856 4 0 _uhttps://onlinelibrary.wiley.com/doi/book/10.1002/9781119200406
938 _aAskews and Holts Library Services
_bASKH
_nAH16072471
938 _aAskews and Holts Library Services
_bASKH
_nAH16072469
938 _aBooks 24x7
_bB247
_nbkb00040863
938 _aCoutts Information Services
_bCOUT
_n22670812
938 _aEBL - Ebook Library
_bEBLB
_nEBL700562
938 _aebrary
_bEBRY
_nebr10438374
938 _aEBSCOhost
_bEBSC
_n352173
938 _aProQuest MyiLibrary Digital eBook Collection
_bIDEB
_n367784
938 _aInternet Archive
_bINAR
_nultimateonlinecu0000coll
938 _aYBP Library Services
_bYANK
_n12647688
938 _aYBP Library Services
_bYANK
_n12668970
938 _aYBP Library Services
_bYANK
_n3585819
994 _a92
_bINLUM
999 _c11605
_d11605