| 000 | 03658cam a2200757Ma 4500 | ||
|---|---|---|---|
| 001 | ocn646850476 | ||
| 003 | OCoLC | ||
| 005 | 20240523125532.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 090323s2009 nju o 001 0 eng d | ||
| 010 | _z 2009011959 | ||
| 040 |
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| 020 |
_a9781906465575 _q(electronic bk.) |
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| 020 |
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| 020 |
_a1906465568 _q(electronic bk.) |
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| 020 | _z1841127884 | ||
| 020 | _a1907293388 | ||
| 020 | _a9781907293382 | ||
| 020 | _a9786612042515 | ||
| 020 | _a6612042516 | ||
| 020 | _a1282042513 | ||
| 020 | _a9781282042513 | ||
| 024 | 8 | _a9786612042515 | |
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_aBUS _x018000 _2bisacsh |
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| 082 | 0 | 4 |
_a658.8/12 _222 |
| 049 | _aMAIN | ||
| 100 | 1 |
_aFisk, Peter _q(Peter Robert) _1https://id.oclc.org/worldcat/entity/E39PBJmXPXdKHdQf9KYvWW94bd |
|
| 245 | 1 | 0 |
_aCustomer genius : _bbecoming a customer-centric business / _cPeter Fisk. |
| 260 |
_aChichester : _bCapstone Pub., _c�2009. |
||
| 300 | _a1 online resource (xii, 394 pages) | ||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_acomputer _bc _2rdamedia |
||
| 338 |
_aonline resource _bcr _2rdacarrier |
||
| 505 | 0 | _aThe customer world -- The customer world. Hello! -- My world.. people and their passions -- My agenda ... what matters most to me -- My terms ... power to the people -- My business.. the customer business -- The customer business -- The Customer Business. Customer Vision -- Customer Strategy -- Customer Insights -- Customer Propositions -- Customer solutions -- Customer Connections -- Customer Experiences -- Customer Service -- Customer Relationships -- Customer Performance -- The customer champions -- The Customer Champions. Leadership ... Leading a Customer Revolution -- Culture ... Creating Passion in People -- Transformation ... the Journey to Customer-centricity -- The Genius Lab -- Credits -- About the author. | |
| 588 | 0 | _aPrint version record. | |
| 546 | _aEnglish. | ||
| 590 |
_aJohn Wiley and Sons _bWiley Online Library: Complete oBooks |
||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aManagement. | |
| 650 | 6 | _aGestion. | |
| 650 | 7 |
_amanagement. _2aat |
|
| 650 | 7 |
_aBUSINESS & ECONOMICS _xCustomer Relations. _2bisacsh |
|
| 650 | 7 |
_aCustomer relations _2fast |
|
| 650 | 7 |
_aManagement _2fast |
|
| 758 |
_ihas work: _aCustomer genius (Text) _1https://id.oclc.org/worldcat/entity/E39PCGGJTQVvRD9c44QGPT4bcX _4https://id.oclc.org/worldcat/ontology/hasWork |
||
| 776 | 0 | 8 |
_iPrint version: _aFisk, Peter (Peter Robert). _tCustomer genius. _dChichester : Capstone Pub., �2009 _w(DLC) 2009011959 |
| 856 | 4 | 0 | _uhttps://onlinelibrary.wiley.com/doi/book/10.1002/9781906465575 |
| 938 |
_aInternet Archive _bINAR _ncustomergeniusbe0000fisk |
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| 938 |
_aAskews and Holts Library Services _bASKH _nAH20648535 |
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_aebrary _bEBRY _nebr10345865 |
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_aEBSCOhost _bEBSC _n323105 |
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