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1.

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Service science : analysis and improvement of business processes / John Maleyeff. by

Maleyeff, John, 1955- [author.]

Material type:

Text; Format: available online remote

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; Literary form: Not fiction

Publisher: New York, NY : Routledge, 2020

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2.

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Quality service management [electronic resource] : a guide to improving business processes / John Maleyeff. by

Maleyeff, John, 1955- [author.]

Material type:

Text; Format: available online remote

remote

; Literary form: Not fiction

Publisher: New York, NY : Routledge, 2022

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Availability: No items available.

3.

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Collaborative process improvement : with examples from the software world / Celeste Labrunda Yeakley, Jeffrey D. Fiebrich. by

Material type:

Text; Format: available online remote

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; Literary form: Not fiction

Publication details: Hoboken, N.J. : Los Alamitos, CA : Wiley-Interscience ; IEEE Computer Society, �2007

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