NLU Meghalaya Library

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The practical guide to achieving customer satisfaction in events and hotels / Philip Berners and Adrian Martin.

By: Contributor(s): Material type: TextSeries: Practical guide events hotel managementPublisher: Abingdon, Oxon ; New York, NY : Routledge, 2022Description: 1 online resourceContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781003154600
  • 1003154603
  • 9781000617696
  • 1000617696
  • 9781000617733
  • 1000617734
Subject(s): DDC classification:
  • 647.94068 23/eng/20220422
LOC classification:
  • TX911.3.C8
Online resources: Summary: "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- Provided by publisher.
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"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- Provided by publisher.

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