TY  - BOOK
AU  - Woodland,Colin
TI  - Improving Productivity and Service in Depot Businesses: How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction
SN  - 9781000821338
AV  - HD56 
U1  - 658.5 23
PY  - 2022///
CY  - Milton
PB  - Productivity Press
KW  - Industrial productivity
KW  - Service industries
KW  - Management
KW  - Customer services
KW  - Terminals (Transportation)
KW  - BUSINESS & ECONOMICS / Distribution
KW  - bisacsh
KW  - BUSINESS & ECONOMICS / Commerce
KW  - BUSINESS & ECONOMICS / Production & Operations Management
N1  - Description based upon print version of record; Chapter 9 The Management Operating Rhythm (Drumbeat); Cover -- Endorsements Page -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Preface -- Acknowledgements -- About the Author -- Chapter 1 People Management -- Introduction -- Guideline Management Principles -- Managing Holiday Planning -- Sickness and Absence Management -- Employee Attrition -- Partial Management Control -- Betterment -- Fundamental Working Conditions -- Dismissal -- Full Management Control -- Financial Reward -- Lack of Skills -- Management Culture -- Driving Skills -- The Role Is Too Physically Demanding -- Return-To-Work (RTW) Interview; Driver Debrief -- Conducting Disciplinaries -- Calculating Driver Resource -- Notes -- Chapter 2 Fleet Management -- Introduction -- Calculating the Fleet Size -- Organisational Design -- The Head of Fleet -- The Two Sides of Fleet Organisational Design -- Internal Stakeholders -- External Stakeholders -- FTA (Logistics UK) -- Breakdown and Recovery -- Telematics -- Is Telematics Worth Implementing? -- What Is Telematics? -- Other Factors to Consider -- Defect and Accident Reporting -- Defect Reporting and Management -- Weekly Vehicle Check -- Accident Management -- Period Senior Accident Review; Ancillary Devices That Aid Accident Reduction -- Fleet KPIs (Key Performance Indicators) -- Fleet: Challenging "Perceived Wisdom" -- Double-Shifting -- Enhanced Vehicle Design -- Cubic and Weight Capacity -- Weight Capacity -- Insurance and Weight Capacity -- Electric vs. Hydrogen Engine -- Vehicle Replacement -- Fuel Management -- Notes -- Chapter 3 Route Scheduling -- Introduction -- Organisational Design -- Which Organisational Model Is Best? -- Planner Renumeration and Training -- Manual vs. Software and Which Package?; Do Not Blame the Scheduling Software, without First Examining Business Data Integrity -- Scheduling Principles -- Proof of Concept -- The Planner and Software Interface -- Driver Start Time -- Setting SMVs1 (Standard Minute Values) for Customer On-Site Time -- Two Methods of Deploying Scheduling Software -- Validating Route Efficiency -- "Miss" Notification -- Depot Strategic Modelling -- Rationalising the Depot Network -- Retention Payments -- Notes -- Chapter 4 Minimising Non-Productive Hours -- Introduction -- Minimising On-Depot Time (Non-Productive Time) -- Why Is This Important?; Start of Day GtG Time -- GtG Metrics -- Avoid Returning to Depot to Take a Break -- Chapter 5 Driver Debrief -- Introduction -- Essential Output from the Debrief Process -- Other Debrief Related Benefits -- How Long Should Debrief Take? -- Who Should Conduct the Debrief? -- HGV Tachograph Analysis -- Note -- Chapter 6 Customer Service -- Introduction -- Notes -- Chapter 7 Managing Complaints -- Introduction -- Notes -- Chapter 8 KPIs, the Balance Scorecard, and Basic Financial Models -- Introduction -- Balance Scorecard -- Basic Depot "Trading" (Periodic Financial Review) -- Notes
N2  - This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small, medium to large fleets in haulage, 3PL, and any service business operating a depot structure
UR  - https://www.taylorfrancis.com/books/9781003323822
UR  - http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
ER  -