Berners, Philip, <br/><br/>
The practical guide to achieving customer satisfaction in events and hotels / 
Philip Berners and Adrian Martin. 
 - 1 online resource. 
 - Practical guide events hotel management .
<br/><br/> "The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- 
<br/><br/><label>ISBN: </label>9781003154600 1003154603 9781000617696 1000617696 9781000617733 1000617734 
<br/><br/><label>Standard No.: </label>10.4324/9781003154600  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Customer services.<br/>Hotel management.<br/>Special events--Management.<br/>BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism
<br/><br/><label>LC Class. No.: </label>TX911.3.C8 
<br/><br/><label>Dewey Class. No.: </label>647.94068