TY  - BOOK
AU  - Johnston, Robert.
AU  - Clark, Graham.
AU  - Shulver, Michael.
TI  - Service Operations Management: Improving Service Delivery
SN  - 9789386873309
U1  - 658.812 23rd Ed.
PY  - 2018///
CY  - Uttar Pradesh
PB  - Pearson India Education Services Pvt. Ltd.
ER  -