Johnston, Robert. <br/><br/>
Service Operations Management:  Improving Service Delivery/ 
By Robert Johnston et. al. 
 - 4th Ed. 
 - Uttar Pradesh:  Pearson India Education Services Pvt. Ltd.  2018. 
 - xxii, 462p;,  23cm. 
<br/><br/><label>ISBN: </label>9789386873309 
<br/><br/><label>Dewey Class. No.: </label>658.812  / JOH