Bliss, Jeanne. <br/><br/>
Chief customer officer 2.0 :  how to build your customer-driven growth engine / 
Jeanne Bliss. 
 - 1 online resource 
<br/><br/> Includes index. 
<br/><br/>Chief customer officer role clarity -- Unite leadership to achieve customer-driven growth -- Competency one : honor and manage customers as assets -- Competency two : align around experience -- Competency three : build a customer listening path -- Competency four : proactive experience reliability & innovation -- Competency five : one-company leadership, accountability, and culture -- Staging the work -- Establishing and filling the chief customer officer role. 
<br/><br/> The author shares tools and leadership 'recipe cards' for leading and enabling business transformation. This book provides guidance on how to embed competencies into how a company develops products, goes to market, enables and rewards people, and conducts annual planning. 
<br/><br/><label>ISBN: </label>9781119047629 1119047625 9781119047643 1119047641 
<br/><br/><label>Source: </label>6B87EA2F-A42A-4A83-BFD4-525B28E3729C  OverDrive, Inc.  http://www.overdrive.com 
<br/><br/><label>LCCN: </label>2015012772 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Industrial management.<br/>Gestion d'entreprise.<br/>BUSINESS & ECONOMICS--Industrial Management.<br/>BUSINESS & ECONOMICS--Management.<br/>BUSINESS & ECONOMICS--Management Science.<br/>BUSINESS & ECONOMICS--Organizational Behavior.<br/>Customer relations--Management<br/>Industrial management
<br/><br/><label>LC Class. No.: </label>HF5415.5 
<br/><br/><label>Dewey Class. No.: </label>658.8/12