TY - BOOK AU - April,Alain AU - Abran,Alain TI - Software maintenance management: evaluation and continuous improvement SN - 9780470258033 AV - QA76.76.S64 A67 2008eb U1 - 005.16 22 PY - 2008/// CY - Hoboken, N.J. PB - Wiley Interscience KW - Software maintenance KW - Computer software KW - Development KW - Management KW - Logiciels KW - Entretien et r�eparations KW - D�eveloppement KW - Gestion KW - COMPUTERS KW - Programming KW - Open Source KW - bisacsh KW - Software Development & Engineering KW - General KW - Tools KW - fast N1 - Includes bibliographical references (pages 285-299) and index; 1. Maintenance issues and related management approaches -- 2. Maturity models in software engineering -- 3. Foundations of the S3m� process model -- 4. Process management domain -- 5. Event/request management domain -- 6. Evolution engineering domain -- 7. Support for the evolution engineering domain -- 8. Exemplary practices -- process management -- 9. Exemplary practices -- event/request management domain -- 10. Exemplary practices -- evolution engineering domain -- 11. Exemplary practices -- support to evolution domain -- 12. Assessment process, assessment tool, and care studies of the use of S3m� -- 13. Summary; Electronic reproduction; [Place of publication not identified]; HathiTrust Digital Library; 2010 N2 - This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case studies, figures, tables, and graphs UR - https://onlinelibrary.wiley.com/doi/book/10.1002/9780470258033 ER -