TY  - BOOK
AU  - Fisk,Peter
TI  - Customer genius: becoming a customer-centric business 
SN  - 9781906465575
AV  - HF5415.5 .F567 2009eb
U1  - 658.8/12 22
PY  - 2009///
CY  - Chichester
PB  - Capstone Pub.
KW  - Customer relations
KW  - Management
KW  - Gestion
KW  - management
KW  - aat
KW  - BUSINESS & ECONOMICS
KW  - Customer Relations
KW  - bisacsh
KW  - fast
N1  - The customer world -- The customer world. Hello! -- My world.. people and their passions -- My agenda ... what matters most to me -- My terms ... power to the people -- My business.. the customer business -- The customer business -- The Customer Business. Customer Vision -- Customer Strategy -- Customer Insights -- Customer Propositions -- Customer solutions -- Customer Connections -- Customer Experiences -- Customer Service -- Customer Relationships -- Customer Performance -- The customer champions -- The Customer Champions. Leadership ... Leading a Customer Revolution -- Culture ... Creating Passion in People -- Transformation ... the Journey to Customer-centricity -- The Genius Lab -- Credits -- About the author
UR  - https://onlinelibrary.wiley.com/doi/book/10.1002/9781906465575
ER  -