Fisk, Peter <br/><br/>
Customer genius :  becoming a customer-centric business / 
Peter Fisk. 
 - Chichester :  Capstone Pub.,  �2009. 
 - 1 online resource (xii, 394 pages) 
<br/><br/>The customer world -- The customer world. Hello! -- My world.. people and their passions -- My agenda ... what matters most to me -- My terms ... power to the people -- My business.. the customer business -- The customer business -- The Customer Business. Customer Vision -- Customer Strategy -- Customer Insights -- Customer Propositions -- Customer solutions -- Customer Connections -- Customer Experiences -- Customer Service -- Customer Relationships -- Customer Performance -- The customer champions -- The Customer Champions. Leadership ... Leading a Customer Revolution -- Culture ... Creating Passion in People -- Transformation ... the Journey to Customer-centricity -- The Genius Lab -- Credits -- About the author. 
<br/><br/><br/>English. 
<br/><br/><label>ISBN: </label>9781906465575 1906465576 9781906465568 1906465568 1907293388 9781907293382 9786612042515 6612042516 1282042513 9781282042513 
<br/><br/><label>Standard No.: </label>9786612042515 
<br/><br/><label>Source: </label>204251  MIL 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Management.<br/>Gestion.<br/>management.<br/>BUSINESS & ECONOMICS--Customer Relations.<br/>Customer relations<br/>Management
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .F567 2009eb 
<br/><br/><label>Dewey Class. No.: </label>658.8/12