Shared services : a manager's journey /
Daniel C. Melchior, Jr.
- Hoboken, N.J. : Wiley, �2008.
- 1 online resource (x, 245 pages) : illustrations
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Brown Fields, Green Fields, and Hazel Fields -- Finally -- You Are Only as Good as Those You Are Surrounded By -- Decision Time -- The Journey Begins -- The Journey Continues -- Mission Accomplished -- Location, Location, Location -- A Tough Conversation -- El Paso Goes Live -- Teamwork -- End-to-End Process -- Process Steering Teams -- Preparation -- Dinner and a Meeting -- Measure, Measure, Measure -- Bonus Time -- Pay Up -- Allocation Time -- Allocation Details -- Perception is Reality -- The Devil is in the Details -- The Next Steps -- Smooth Running -- The Meeting Continues -- Best-Laid Plans -- Time for a Change -- Opportunity -- Growth -- Hello and Good-bye -- The Conference -- Thanksgiving.
Praise for Shared Services A Manager's Journey""In Shared Services: A Manager's Journey, Dan presents the real business cultural challenges along with human factors when taking on such a change in a company's processes. A must-read for any executive, manager, or team member who is considering, decided to, or is already in the process of converting a company from a decentralized organization to a shared services environment.""--Katherine M. Ericsson Vice President of Membership, Project Management Institute of South Florida and director of a project management office, in a shared