Essential guide to operations management : concepts and case notes /
David R. Bamford, Paul L. Forrester.
- Hoboken, NJ : John Wiley & Sons, �2010.
- 1 online resource (216 pages) : illustrations
Includes bibliographical references (pages 211-212) and index.
Operations management in context -- Designing business processes -- Designing products & services -- Transfer of technology -- Controlling enterprise resources -- Developing lean operations -- Managing projects -- Managing operations strategically -- Managing quality systems -- Improving the operations -- Making it all work!
This work is aimed at practising managers, who need to make decisions, manage change and design working processes within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts relatively quickly in a range of different operational contexts.