TY  - BOOK
AU  - Groves,Dennis
AU  - Herbert,Kevin
AU  - Correll,James G.
TI  - Achieving class A business excellence: an executive's perspective 
T2  - Oliver Wight
SN  - 9780470391099
AV  - HD31 .G7645 2008eb
U1  - 658.4/09 22
PY  - 2008///
CY  - Hoboken, N.J
PB  - John Wiley & Sons
KW  - Management
KW  - Strategic planning
KW  - Leadership
KW  - Gestion
KW  - Planification strat�egique
KW  - management
KW  - aat
KW  - BUSINESS & ECONOMICS
KW  - Workplace Culture
KW  - bisacsh
KW  - Corporate Governance
KW  - Organizational Development
KW  - fast
N1  - Includes index; Includes bibliographical references and index; Opportunity -- Fact-finding--Greg meets his team -- Greg's directives -- Breakdown -- Listening -- And learning -- Observing -- Possibilities -- Beginning -- Hope -- Decision time -- Kick-off -- Involvement -- Education, education, education -- Process design -- Customer service -- Customer satisfaction -- Competitive pressure -- Class A leadership -- Sustainability, and more
N2  - A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival
UR  - https://onlinelibrary.wiley.com/doi/book/10.1002/9781119205449
ER  -