TY  - BOOK
AU  - Czerniawska,Fiona
TI  - The trusted firm: how consulting firms build successful client relationships 
SN  - 9781119208402
AV  - HD69.C6 C92353 2007eb
U1  - 001 22
PY  - 2007///
CY  - Chichester, England, Hoboken, NJ
PB  - Wiley
KW  - Consulting firms
KW  - Business consultants
KW  - Soci�et�es de conseil
KW  - Conseillers d'entreprise
KW  - REFERENCE
KW  - Questions & Answers
KW  - bisacsh
KW  - fast
N1  - Includes index; The changing client-consultant relationship -- Promise, promises : excellent relationships from a client perspective -- The invisible firm -- The trouble with the status quo -- The client-consultant-consulting firm relationship -- Personal chemistry and relationship skills -- Recruitment, retention and remuneration -- Brand versus specialization : the race to the top? -- Handling the sales process -- Thought leadership : as much culture as intellect -- Managing consulting projects -- Three types of teamwork -- When is a methodology not a methodology? -- Innovation : beyond the borrowed watch -- The two-way mirror : listening and talking to clients -- Partners and parents -- Values -- Living the values, valuing the lives -- Conclusions
N2  - The Trusted Firm looks at how leading consulting firms across the world create an environment for successful consulting - who they recruit and what kind of recruitment processes work best, how they keep their finger on the pulse of the market, how they ensure they?re matching the right people to the right jobs, and what kind of values they need
UR  - https://onlinelibrary.wiley.com/doi/book/10.1002/9781119208402
ER  -