TY  - BOOK
AU  - Smith,Ralph F.
TI  - Business process management and the balanced scorecard: using processes as strategic drivers 
SN  - 9781119196921
AV  - HD62.17 .S65 2007eb
U1  - 658.5/1 22
PY  - 2007///
CY  - Hoboken, N.J.
PB  - John Wiley & Sons
KW  - Workflow
KW  - Management
KW  - Benchmarking (Management)
KW  - Performance
KW  - Strategic planning
KW  - Performance technology
KW  - Benchmarking
KW  - �Etalonnage concurrentiel
KW  - Rendement au travail
KW  - Gestion
KW  - Planification strat�egique
KW  - TECHNOLOGY & ENGINEERING
KW  - Industrial Technology
KW  - bisacsh
KW  - Industrial Engineering
KW  - BUSINESS & ECONOMICS
KW  - Production & Operations Management
KW  - fast
N1  - Includes index; A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions
N2  - Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by the competition
UR  - https://onlinelibrary.wiley.com/doi/book/10.1002/9781119196921
ER  -