People as care catalysts :  from being patient to becoming healthy / 
edited by Richard Normann and Niklas Arvidsson. 
 - Chichester, England ;  Hoboken, NJ :  John Wiley & Sons,  �2006. 
 - 1 online resource (xxiv, 220 pages) 
<br/><br/>Includes bibliographical references (pages 211-214) and index. 
<br/><br/>Challenges for health care in western societies / Richard Normann -- Health care : victim of the industrial model? / Richard Normann -- Who and where is the customer? / Richard Normann -- The future shape of health care / Gordon Best and John Harries -- A French exception or a demonstration of a European trend? / Michel Crozier -- Living healthy to an older age : would it be possible for everyone? / Christophe Courbage and Orio Giarini -- Leadership for health care in the age of learning / Michael Maccoby -- Overall conclusions this far / Niklas Arvidsson -- An attempt to create an idealized design / Bert Levin and Richard Normann -- An impossible synthesis? / Richard Normann -- Positioning our approach / Niklas Arvidsson. 
<br/><br/>Use copy 
<br/><br/> The healthcare sector is undergoing strong expansion worldwide, as the focus changes from 'treating illness' to 'promoting wellness' and those able and willing to pay for their health make up for the shortcomings of national systems. How things evolve will depend on whether the national systems reinvent themselves around a new model of customer value, or fail to change and become obsolete. 
<br/><br/><br/>Electronic reproduction. <br/>[Place of publication not identified] : <br/>HathiTrust Digital Library, <br/>2010. 
<br/><br/><br/>Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. <br/>http://purl.oclc.org/DLF/benchrepro0212 
<br/><br/><label>ISBN: </label>9781119207818 1119207819 0470031581 9780470031582 
<br/><br/><label>Nat. Bib. Agency Control No.: </label> DNLM  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Medical care--Europe.<br/>Medical policy--Europe.<br/>Patients--Services for--Europe.<br/>Patients--Attitudes.--Europe<br/>Medical care.<br/>Health attitudes.<br/>Medical policy.<br/>Patients.<br/>Delivery of Health Care<br/>Attitude to Health<br/>Health Policy<br/>Patients<br/>Patient Care<br/>Politique sanitaire--Europe.<br/>Patients--Services--Europe.<br/>Patients--Attitudes.--Europe<br/>Prestation de soins.<br/>Attitudes �a l'�egard de la sant�e.<br/>Politique sanitaire.<br/>Patients.<br/>Soins m�edicaux--Europe.<br/>Soins m�edicaux.<br/>patients.<br/>HEALTH & FITNESS--Health Care Issues.<br/>MEDICAL--Public Health.<br/>MEDICAL--Health Policy.<br/>HEALTH & FITNESS--Diseases--General.<br/>MEDICAL--Diseases.<br/>MEDICAL--Health Care Delivery.<br/>Patients<br/>Health attitudes<br/>Medical care<br/>Medical policy<br/>Patients--Attitudes<br/>Patients--Services for<br/>Gesundheitswesen<br/>Gezondheidszorg.<br/>Pati�enten.<br/>Politieke kwesties.<br/>Beleid.<br/>Klantgerichtheid.
<br/><br/><label>Subjects--Geographic Terms: </label><br/>Europe.<br/>Europe<br/>Europe.<br/>Europe<br/>Europa
<br/><br/><label>LC Class. No.: </label>RA395.E85  / P45 2006eb 
<br/><br/><label>Dewey Class. No.: </label>362.1094 
<br/><br/><label>National Library of Medicine Call No.: </label>2006 B-785 W 84 GA1  / P419 2006