Includes index.

Print version record and CIP data provided by publisher.

Includes bibliographical references and index.

The Foundation. The Skilled Facilitator Approach -- The Facilitator and Other Facilitative Roles -- How You Think Is How You Facilitate: How Unilateral Control Undermines Your Ability to Help Groups -- Facilitating with the Mutual Learning Approach -- Eight Behaviors for Mutual Learning -- Designing and Developing Effective Groups -- Diagnosing and Intervening with Groups. Diagnosing and Intervening with Groups -- How to Diagnose Groups -- How to Intervene with Groups -- Diagnosing and Interveningon the Mutual Learning Behaviors -- Using Mutual Learning to Improve Other Processes and Techniques -- Diagnosing and Intervening on Emotions -- The Group's and Yours -- Agreeing to Work Together. Contracting: Deciding Whether and How to Work with a Group -- Working with a Partner -- Serving in a Facilitative Role in Your Own Organization -- Working with Technology. Using Virtual Meetings -- Notes -- Acknowledgments -- About the Author -- About Roger Schwarz & Associates-- Work with Clients -- The Skilled Facilitator Intensive Workshop.

John Wiley and Sons Wiley Online Library: Complete oBooks