NLU Meghalaya Library

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Achieving class A business excellence : an executive's perspective / Dennis Groves, Kevin Herbert, Jim Correll.

By: Contributor(s): Material type: TextSeries: Oliver Wight maufacturing seriesPublication details: Hoboken, N.J : John Wiley & Sons, �2008.Description: 1 online resource (xiv, 385 pages) : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9780470391099
  • 047039109X
  • 9780470445075
  • 0470445076
  • 9780470391105
  • 0470391103
  • 9781119205449
  • 1119205441
Subject(s): Additional physical formats: Print version:: Achieving class A business excellence.DDC classification:
  • 658.4/09 22
LOC classification:
  • HD31 .G7645 2008eb
Online resources:
Contents:
Opportunity -- Fact-finding--Greg meets his team -- Greg's directives -- Breakdown -- Listening -- And learning -- Observing -- Possibilities -- Beginning -- Hope -- Decision time -- Kick-off -- Involvement -- Education, education, education -- Process design -- Customer service -- Customer satisfaction -- Competitive pressure -- Class A leadership -- Sustainability, and more.
Summary: A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
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Includes index.

Opportunity -- Fact-finding--Greg meets his team -- Greg's directives -- Breakdown -- Listening -- And learning -- Observing -- Possibilities -- Beginning -- Hope -- Decision time -- Kick-off -- Involvement -- Education, education, education -- Process design -- Customer service -- Customer satisfaction -- Competitive pressure -- Class A leadership -- Sustainability, and more.

Includes bibliographical references and index.

A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.

Print version record.

John Wiley and Sons Wiley Online Library: Complete oBooks

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