Made to serve : (Record no. 11865)
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| 001 - CONTROL NUMBER | |
| control field | ocn826860936 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240523125535.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS | |
| fixed length control field | m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr ||||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130204s2013 enk ob 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2013004671 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Language of cataloging | eng |
| Description conventions | rda |
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| Transcribing agency | DLC |
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| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781119207955 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1119207959 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781118585276 |
| Qualifying information | (Adobe PDF) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1118585275 |
| Qualifying information | (Adobe PDF) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781118585283 |
| Qualifying information | (ePub) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1118585283 |
| Qualifying information | (ePub) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781118585290 |
| Qualifying information | (MobiPocket) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1118585291 |
| Qualifying information | (MobiPocket) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 9781118585313 |
| Qualifying information | (cloth) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Canceled/invalid ISBN | 1118585313 |
| 024 8# - OTHER STANDARD IDENTIFIER | |
| Standard number or code | 99954362845 |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | AU@ |
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| OCLC library identifier | AU@ |
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| OCLC library identifier | CHBIS |
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| OCLC library identifier | CHNEW |
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| OCLC library identifier | DEBSZ |
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| OCLC library identifier | DEBSZ |
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| OCLC library identifier | GBVCP |
| System control number | 742376125 |
| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | NZ1 |
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| 029 1# - OTHER SYSTEM CONTROL NUMBER (OCLC) | |
| OCLC library identifier | AU@ |
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| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)826860936 |
| Canceled/invalid control number | (OCoLC)841914429 |
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| -- | (OCoLC)1037748473 |
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| -- | (OCoLC)1067225961 |
| -- | (OCoLC)1083607396 |
| -- | (OCoLC)1114424657 |
| -- | (OCoLC)1148084117 |
| 037 ## - SOURCE OF ACQUISITION | |
| Stock number | 1169442 |
| Source of stock number/acquisition | EBL |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9720.5 |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | BUS |
| Subject category code subdivision | 018000 |
| Source | bisacsh |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition number | 23 |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | MAIN |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baines, Tim, |
| Dates associated with a name | 1962- |
| 245 10 - TITLE STATEMENT | |
| Title | Made to serve : |
| Remainder of title | how manufacturers can compete through servitization and product service systems / |
| Statement of responsibility, etc. | Tim Baines and Howard Lightfoot. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Chichester, West Sussex : |
| Name of producer, publisher, distributor, manufacturer | John Wiley & Sons Ltd., |
| Date of production, publication, distribution, manufacture, or copyright notice | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
| Source | rdacarrier |
| 340 ## - PHYSICAL MEDIUM | |
| Color content | polychrome. |
| Source | rdacc |
| Authority record control number or standard number | http://rdaregistry.info/termList/RDAColourContent/1003 |
| 347 ## - DIGITAL FILE CHARACTERISTICS | |
| File type | text file |
| Source | rdaft |
| Authority record control number or standard number | http://rdaregistry.info/termList/fileType/1002 |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 588 0# - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Print version record and CIP data provided by publisher. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cover; Title page; Copyright page; Dedication; Contents; Preface; Foreword; Chapter 1: Introduction; 1.1 Terminology and Scope; This book deals with manufacturers; Manufacturers servitizing through advanced services; Advanced services are delivered through product-service systems (PSS); Product-service systems significantly impact the operations of the manufacturer; 1.2 Knowledge Base; 1.3 What's New Here?; 1.4 Navigating This Book; Part 1: Business Context; Chapter 2: Business context for servitization; 2.1 An Economic Perspective; 2.2 An Environmental Perspective. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 2.3 A Market and Social Perspective2.4 A Technology Innovation Perspective; 2.5 A Knowledge Perspective; Services marketing community; Services management community; Servitization community; Product-service systems community; Service science community; Summarizing the knowledge base; 2.6 Summarizing the Business Context; Part 2: Competing Through Services; Chapter 3: Elements of servitization; 3.1 The Challenge of Visualizing What it Can Mean to Servitize; 3.2 A Process of Servitization; 3.3 Defining Base, Intermediate and Advanced Services; 3.4 Features Commonly Coupled to Advanced Services. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Advanced services usually feature an extended life-cycleAdvanced services usually feature extended responsibilities, risks and penalties; Advanced services usually feature regular revenue payments; 3.5 A Summary of Advanced Services; Chapter 4: Business implications of advanced services; 4.1 Setting Out to Explore Financial Performance; 4.2 Services, Revenues and Profitability; 4.3 Motivations of Manufacturers Providing Advanced Services; Helping customers to be successful; addressing their business pains and helping them to gain. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Growing business through opening up new revenue streams with existing customers through process innovationsDeveloping long-term business relationships that lock out competitors; Developing resilient cash flow and revenue streams; 4.4 Motivations of Customers Adopting Advanced Services; Reducing operating costs and improving the product/asset performance; Enabling the management team to focus energies on core business activities; Transfer fixed costs into variable costs that reflect revenue generation; Improving financial visibility. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Reducing risks and barriers of acquiring and operating new technologies4.5 A Roadmap of Servitization and Advanced Services; Part 3: Service Delivery System; Chapter 5: Delivery of advanced services; 5.1 Searching for Leaders; 5.2 A Perspective Against the World of Production; 5.3 Advanced Services and Product-Service Systems; 5.4 Service Delivery System for Advanced Services; 5.5 Key Capabilities of a Service Delivery System; 5.6 Chapter Summary; Chapter 6: Performance measures and demonstration of value; 6.1 A Pyramid of Performance Measures; 6.2 Customer Facing Measures of Performance. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | A comprehensive, practical introduction to one of the most important new trends in manufacturing, globally The delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitiza. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | John Wiley and Sons |
| Provenance (VM) [OBSOLETE] | Wiley Online Library: Complete oBooks |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Manufacturing industries. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Warranty. |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Industrie manufacturi�ere. |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Garantie. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | warranties. |
| Source of heading or term | aat |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | BUSINESS & ECONOMICS |
| General subdivision | Customer Relations. |
| Source of heading or term | bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Manufacturing industries |
| Source of heading or term | fast |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Warranty |
| Source of heading or term | fast |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lightfoot, Howard, |
| Dates associated with a name | 1947- |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Main entry heading | Baines, Tim, 1962- |
| Title | Made to serve. |
| Place, publisher, and date of publication | Chichester, West Sussex : John Wiley & Sons Inc., 2013 |
| International Standard Book Number | 9781118585313 |
| Record control number | (DLC) 2012049218 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://onlinelibrary.wiley.com/doi/book/10.1002/9781119207955">https://onlinelibrary.wiley.com/doi/book/10.1002/9781119207955</a> |
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