Social network analysis in telecommunications / (Record no. 11654)
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| International Standard Book Number | 9781119200529 |
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| International Standard Book Number | 1119200520 |
| Qualifying information | (electronic bk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781118010952 |
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| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781118010945 |
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| International Standard Book Number | 1118010949 |
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| Canceled/invalid ISBN | 9780470647547 |
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| 037 ## - SOURCE OF ACQUISITION | |
| Stock number | CL0500000408 |
| Source of stock number/acquisition | Safari Books Online |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HE7631 |
| Item number | .R45 2011eb |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | BUS |
| Subject category code subdivision | 070060 |
| Source | bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | TEC |
| Subject category code subdivision | 041000 |
| Source | bisacsh |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 384.068/8 |
| Edition number | 22 |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Classification number | BUS063000 |
| Number source | bisacsh |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | MAIN |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Reis Pinheiro, Carlos Andre, |
| Dates associated with a name | 1940- |
| Real World Object URI | https://id.oclc.org/worldcat/entity/E39PCjKXkdVbcTffrrx3ffdDC3 |
| 245 10 - TITLE STATEMENT | |
| Title | Social network analysis in telecommunications / |
| Statement of responsibility, etc. | Carlos Andre Reis Pinheiro. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Hoboken, N.J. : |
| Name of publisher, distributor, etc. | Wiley, |
| Date of publication, distribution, etc. | �2011. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (xx, 284 pages) |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Content type code | txt |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Media type code | c |
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| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Carrier type code | cr |
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| 490 1# - SERIES STATEMENT | |
| Series statement | Wiley and SAS business series |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (pages 273-276) and index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | "A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowledge can be combined to create a positive customer experience within the telecommunications industry. Reveals how telecommunications companies can effectively enhance their relationships with customers Provides the groundwork for defining social network analysis Defines the tools that can be used to address social network problems A must-read for any professionals eager to distinguish their products in the marketplace, this book shows you how to get it done right, with social network analysis."-- |
| Assigning source | Provided by publisher. |
| 588 0# - SOURCE OF DESCRIPTION NOTE | |
| Source of description note | Print version record. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Social Network Analysis in Telecommunications; Contents; Foreword; Preface; Acknowledgments; PART I: Foundation of Social Network Analysis; CHAPTER 1: An Introduction to Social Network Analysis; CHAPTER 2: Formal Methods for Network Analysis; CHAPTER 3: Theoretical Foundation; CHAPTER 4: Measures of Power and Influence; PART II: Social Network Analysis Case Study; CHAPTER 5: Telecommunications Environment; CHAPTER 6: Social Network Modeling; CHAPTER 7: Assessing the Social Network Model; CHAPTER 8: Evaluating the Business Results; CHAPTER 9: Final Remarks for the Case Study. |
| 505 8# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | PART III: SAS Capabilities for Social Network AnalysisCHAPTER 10: Basic Statistics; CHAPTER 11: Overview of the Link Analysis Node; CHAPTER 12: Visualization Capabilities for Social Network Analysis; CHAPTER 13: A Note about OPTGRAPH; Bibliography; About the Author; Index. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | John Wiley and Sons |
| Provenance (VM) [OBSOLETE] | Wiley Online Library: Complete oBooks |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Telecommunication |
| General subdivision | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Social networks. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Technological innovations. |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Social Support |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | T�el�ecommunications |
| General subdivision | Service �a la client�ele. |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | R�eseaux sociaux. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | BUSINESS & ECONOMICS |
| General subdivision | Strategic Planning. |
| Source of heading or term | bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | BUSINESS & ECONOMICS |
| General subdivision | Industries |
| -- | Media & Communications. |
| Source of heading or term | bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | TECHNOLOGY & ENGINEERING |
| General subdivision | Telecommunications. |
| Source of heading or term | bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Social networks |
| Source of heading or term | fast |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Telecommunication |
| General subdivision | Customer services |
| Source of heading or term | fast |
| 758 ## - RESOURCE IDENTIFIER | |
| Relationship information | has work: |
| Label | Social network analysis in telecommunications (Text) |
| Real World Object URI | https://id.oclc.org/worldcat/entity/E39PCGCDYCFMchDvfcM8WkHfRq |
| Relationship | https://id.oclc.org/worldcat/ontology/hasWork |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Relationship information | Print version: |
| Main entry heading | Reis Pinheiro, Carlos Andre, 1940- |
| Title | Social network analysis in telecommunications. |
| Place, publisher, and date of publication | Hoboken, N.J. : Wiley, �2011 |
| International Standard Book Number | 9780470647547 |
| Record control number | (DLC) 2010039895 |
| -- | (OCoLC)667871978 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Wiley and SAS business series. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://onlinelibrary.wiley.com/doi/book/10.1002/9781119200529">https://onlinelibrary.wiley.com/doi/book/10.1002/9781119200529</a> |
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