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Service Operations Management: Improving Service Delivery/

Johnston, Robert.

Service Operations Management: Improving Service Delivery/ By Robert Johnston et. al. - 4th Ed. - Uttar Pradesh: Pearson India Education Services Pvt. Ltd. 2018. - xxii, 462p;, 23cm.

ISBN: 9789386873309

Dewey Class. No.: 658.812 / JOH

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Service Operations Management: Improving Service Delivery/