The ultimate online customer service guide : how to connect with your customers to sell more! /
Collier, Marsha.
The ultimate online customer service guide : how to connect with your customers to sell more! / Marsha Collier. - Hoboken, N.J. : Wiley, �2011. - 1 online resource (iv, 252 pages) : illustrations -
The Ultimate Online Customer Service Guide: How to connect with your customers to sell more!; Contents; Introduction; 1: The Art of Customer Service; 2: Quality Real-World, Small-Business Customer Service; 3: Using Your Web Site to Connect with Your Customer; 4: Developing a Blog to Engage Customers; 5: Connecting with Your Customers Where They Play; 6: Microblogging for Service, Fun, and Profit; 7: Checking Out Where Customers Review Your Business; 8: Knowing Your Customers' Expectations: How to Connect; 9: Platforms to Enhance the Experience; 10: Engaging Your Employees as Brand Ambassadors.
"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "Happy Birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line. Attract new customers through your online presence. Achieve higher GMS (Gross Merchandise Sales) with quality customer service. Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide"--
9781119200406 1119200407 9781118007631 1118007638 9781118007648 1118007646 9781118007655 1118007654 1280751053 9781280751059
56383DE0-6F70-4DB8-9406-B5A922CEF679 OverDrive, Inc. http://www.overdrive.com
GBB098468 bnb
015629723 Uk
Customer services.
Internet marketing.
Social media.
Social Media
Service �a la client�ele.
Marketing sur Internet.
M�edias sociaux.
social media.
BUSINESS & ECONOMICS--Customer Service.
Customer services
Internet marketing
Social media
HF5415.5 / .C6225 2011eb
658.8/12
The ultimate online customer service guide : how to connect with your customers to sell more! / Marsha Collier. - Hoboken, N.J. : Wiley, �2011. - 1 online resource (iv, 252 pages) : illustrations -
The Ultimate Online Customer Service Guide: How to connect with your customers to sell more!; Contents; Introduction; 1: The Art of Customer Service; 2: Quality Real-World, Small-Business Customer Service; 3: Using Your Web Site to Connect with Your Customer; 4: Developing a Blog to Engage Customers; 5: Connecting with Your Customers Where They Play; 6: Microblogging for Service, Fun, and Profit; 7: Checking Out Where Customers Review Your Business; 8: Knowing Your Customers' Expectations: How to Connect; 9: Platforms to Enhance the Experience; 10: Engaging Your Employees as Brand Ambassadors.
"Make your online customers happy-and create new ones-with this winning guide. Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "Happy Birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line. Attract new customers through your online presence. Achieve higher GMS (Gross Merchandise Sales) with quality customer service. Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide"--
9781119200406 1119200407 9781118007631 1118007638 9781118007648 1118007646 9781118007655 1118007654 1280751053 9781280751059
56383DE0-6F70-4DB8-9406-B5A922CEF679 OverDrive, Inc. http://www.overdrive.com
GBB098468 bnb
015629723 Uk
Customer services.
Internet marketing.
Social media.
Social Media
Service �a la client�ele.
Marketing sur Internet.
M�edias sociaux.
social media.
BUSINESS & ECONOMICS--Customer Service.
Customer services
Internet marketing
Social media
HF5415.5 / .C6225 2011eb
658.8/12