Normal view MARC view ISBD view

Smith, Ralph F., 1953-

Business process management and the balanced scorecard : using processes as strategic drivers / Ralph F. Smith. - Hoboken, N.J. : John Wiley & Sons, �2007. - 1 online resource (x, 227 pages) : illustrations

Includes index.

A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.

Today's companies are facing perhaps the most competitive period in history, with rising costs and escalating customer demands making it essential for corporations to improve internal processes and focus them on strategic objectives. Failure to do so raises the possibility of being wiped-out by the competition.

ISBN: 9781119196921 1119196922 9780470102145 0470102144 1280721804 9781280721809 9786610721801 6610721807 0470047461 9780470047460 9780470893128 0470893125

Standard No.: 9780470047460

Source: OverDrive, Inc. http://www.overdrive.com D6F8A41E-9BCF-41FB-971F-82BE96D07BF8 OverDrive, Inc. http://www.overdrive.com

LCCN: 2006020850

Nat. Bib. No.: GBA678446 bnb

Nat. Bib. Agency Control No.: 013552413 Uk

Subjects--Topical Terms:
Workflow--Management.
Benchmarking (Management)
Performance--Management.
Strategic planning.
Performance technology--Management.
Benchmarking
�Etalonnage concurrentiel.
Rendement au travail--Gestion.
Planification strat�egique.
TECHNOLOGY & ENGINEERING--Industrial Technology.
TECHNOLOGY & ENGINEERING--Industrial Engineering.
BUSINESS & ECONOMICS--Production & Operations Management.
Benchmarking (Management)
Performance--Management
Strategic planning
Workflow--Management

LC Class. No.: HD62.17 / .S65 2007eb

Dewey Class. No.: 658.5/1

Report. No.: NPT 4/2007